Privacy Policy
Emma's Bookkeeping Hub customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
54 St. Johns Road, Helston, Cornwall, TR13 8HP, GB
Telephone- 07598074978
Email- emma@emmasbookkeepinghub.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Occupation
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Date of birth
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Marital status
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Payment details (including card or bank information for transfers and direct debits)
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Financial data (including income and expenditure)
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Employment details (including salary, sick pay and length of service)
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Credit history and credit reference information
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Criminal records data (including driving or other convictions)
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Website user information
We also collect or use the following special category information to provide and improve products and services for clients. This information is subject to additional protection due to its sensitive nature:
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Genetic information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Account information, including registration details
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Information used for security purposes
We also collect or use the following special category information for the operation of client or customer accounts. This information is subject to additional protection due to its sensitive nature:
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Trade union membership
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Genetic information
We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:
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Names and contact information
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Client accounts and records
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Financial information eg for fraud prevention or detection
We also collect or use the following special category information for the prevention, detection, investigation or prosecution of crimes. This information is subject to additional protection due to its sensitive nature:
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Genetic information
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
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Profile information
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Identification documents
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Client account information
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Any other personal information required to comply with legal obligations
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Safeguarding information
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Criminal offence data
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
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Trade union membership
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Genetic information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Where we get personal information from
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Directly from you
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Regulatory authorities
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Suppliers and service providers
How long do we keep information
I retain personal information only for as long as necessary to provide the services the client has requested & to meet legal and regulatory requirements, and support any future queries or audits. Typically, this means storing data for up to six years after the end of the client relationship, in line with HMRC guidelines. After this period, information is securely deleted or anonymised unless further retention is legally required.
Who we share information with
Data processors
Accounting Software
This data processor does the following activities for us: They will hold the client accounting information
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113